This break occurs for a few specific reasons:
To fix the problem, you must understand the root cause. In modern Windows environments, software vendors digitally sign their installers and executables using code-signing certificates. These certificates are issued by trusted Certificate Authorities (CAs) like DigiCert, GlobalSign, or Sectigo. This break occurs for a few specific reasons:
For most users, especially those on a standard internet-connected PC, this is the only step required. The official PTC recommendation is to simply apply all available Windows updates. This will refresh your system's trusted root certificate store with the latest versions from Microsoft. For most users, especially those on a standard
The simplest and most direct solution recommended by PTC is to ensure your Windows system is fully updated. The simplest and most direct solution recommended by
KepwareInstaller.exe /SkipRootCheck
To resolve this issue, you must manually introduce the required root certificates to the offline machine's local operating system store.