— Look for processes that are missing, redundant, or inefficient in your current operations.
| Framework | Primary Role | Integration with eTOM | |-----------|--------------|----------------------| | | Business process taxonomy | Core reference model | | ITIL | IT service management | Map to eTOM operations domain | | TOGAF | Enterprise architecture | Use eTOM as business architecture input | | COBIT | IT governance | Apply governance controls to eTOM processes | | Six Sigma | Process improvement | Measure and optimize eTOM processes | | ISO 20000 | ITSM certification | Audit eTOM-based processes against standard | business process framework etom suitepdf hot
| Level | Description | |-------|-------------| | | Highest conceptual view of the entire enterprise | | Level 1 | Major business domains (e.g., Operations, Strategy & Product) | | Level 2 | Core business process areas (e.g., Customer Relationship Management) | | Level 3 | Specific business processes (e.g., Customer Order Handling) | | Level 4 | Detailed process tasks and sub‑processes | | Level 5 | Executable process flows for automation | — Look for processes that are missing, redundant,