Quotas focus entirely on quantity rather than quality. To meet a daily metric, a worker may pass defective products down the line. Deming advocated replacing arbitrary numerical goals with meaningful leadership and process capabilities. 12. Remove Barriers that Rob People of Pride of Workmanship

Realizing that management decisions must be based on theory and predictions, not just data.

Cultivate an environment where everyone can work effectively and securely for the company without fear of reprisal.

One of the most fascinating sections of the book is the "Red Bead Experiment." In this simulation, workers are asked to scoop beads out of a bin. The goal is to get only white beads; red beads are defects.

Move toward a single supplier for any one item, developing long-term relationships of loyalty and trust.

Encourage open communication to ensure everyone can work effectively.