Hmd+device+kit+username+and+password+link 📥

Only log into the HMD Device Kit portal from secure, updated development computers. Avoid accessing the portal from public Wi-Fi networks without a high-quality VPN.

| Common Issue | Likely Cause | Recommended Solution(s) | | :--- | :--- | :--- | | | The personal Microsoft account (e.g., Gmail, Outlook.com) used to log in is not authorized to access the 'HMD Global Oy' tenant. | Contact HMD Global. The account must be manually added by an administrator as an external user in their tenant. No personal account will work. | | "Cannot find user" | Trying to log into the wrong tenant (e.g., your personal Microsoft tenant instead of HMD's). | Check your login URL. Ensure you are logging into the specific application or portal provided by HMD. | | Login screen appears, but password doesn't work | Using a personal account; the account was previously deleted and recreated; or the user is not assigned to the app. | Request proper assignment. An admin must ensure you are assigned to the 'DeviceKitsAuthClient' application. Avoid using recently recreated usernames. | | Login to "My Device by HMD" app fails | A known bug with the Google login functionality. | Use a different email address. According to user reports, you must sign in with an email account that is not linked to Google login. | | Access is completely denied | You are not part of an official partner or service center. The tool is restricted. | Recognize the limitation. The official HMD DeviceKit is not a public tool. It is for partners and service centers only. For a simple factory reset, try the device's standard recovery mode instead. | hmd+device+kit+username+and+password+link