Furthermore, the same law makes it clear that refusing to provide a receipt to a consumer who asks for one is a violation. Consumers have the right to file a complaint through the legal system, including through the , which can mediate between the consumer and the gas station. If mediation fails, the case can proceed to a court of law. This is a powerful mechanism that gives a receipt real legal weight.
Ketika kita mengisi bahan bakar di Stasiun Pengisian Bahan Bakar Umum (SPBU) Pertamina, selembar kertas kecil keluar dari mesin dispenser. Struk ini bukan sekadar bukti pembayaran, melainkan dokumen legal yang penting bagi konsumen. Berikut adalah detail ulasannya: struk spbu pertamina
Contoh: 31.123.01 (3 = Regional, 1 = Jakarta, 12301 = Nomor Seri). Nama Jalan: Alamat lengkap SPBU. Wilayah: Nama Kota dan Kode Pos. Nomor Telepon: Kontak resmi SPBU tersebut. 2. Informasi Transaksi (Meta Data) Detail waktu dan nomor identitas operasional. No. Transaksi: Kode unik transaksi. Furthermore, the same law makes it clear that
The typical struk balances utility and constraints. Limited thermal space forces concise layouts: header (SPBU name, location), pump and attendant IDs, fuel type and octane, liters and amount, payment method, date/time, and regulatory footer. Branding colors, fonts, and occasionally microcopy (customer service numbers, loyalty prompts) are compressed into grayscale. Some newer slips integrate QR codes linking to digital receipts or receipts that include government-mandated tax identification. The physical design reflects operational priorities: speed, clarity, and legal sufficiency. This is a powerful mechanism that gives a
Mr. Roberth MV Dumatubun, the acting Corporate Secretary of Pertamina Patra Niaga, also affirms that the receipt is the official proof of purchase, and consumers have a full right to request it. This document is essential for building a strong case should any dispute or damage arise.
[ Kepala SPBU / Owner ] │ [ Supervisor Operasional ] │ ┌─────┴─────┐ │ │ [ Admin & [ Shift Leader ] (Pagi) Kasir ] ├── Juru Isi 1 ├── Juru Isi 2 └── Juru Isi 3 (Shift Sore & Malam - struktur sama)
: Struk asli dari sistem Pertamina biasanya memiliki nomor transaksi unik dan kode SPBU yang terdaftar secara sistematis.